Your order will normally be dispatched within 3 days at which point you will receive a dispatch email from us. How long your order takes to arrive will vary depending on the shipping method. The approximate time scales are as follows:
Costs are determined by the weight of your order and are approximately as follows:
The goods are shipped properly packaged by mail to customers worldwide. In case of delivery from Spain to addresses in other countries, additional costs may be incurred (customs, VAT, service charges) on the import into the destination country. These additional costs vary according to the local laws and regulations in the destination country and the weight and value of the shipment and will be charged to the customer. Customs and taxation in the country of destination for all items that can be ordered through ARAÑA, are always up to the customer or the recipient receiving the goods.
If the merchandise arrives damaged, we will replace it, if you let us know the latest within 24 hours from receipt of the product via e-mail and photo of the damaged goods. How to proceed with the damaged goods further, we will inform you. Please do not send us unsolicited goods back.
Merchandise with manufacturing defects or incorrect deliveries are exchanged at no cost to the customer and the cost of return will be refunded. The return must be accompanied by a copy of the publisher’s order confirmation as well as the reason of the return in written form.
Refunds or credits as a result of exchange or return due to damaged goods, manufacturing defects or incorrect delivery occur exclusively to the bank account through which the payment was settled.
- Spain/ 2-5 days
- EU/ 7-14 days
-
Rest of the world/ 7-21 days
Costs are determined by the weight of your order and are approximately as follows:
- Spain. Free (without tracking number) / 6€ (with tracking number).
- EU. Flat rate up 4€ (without tracking number) / 12€ (with tracking number).
- Rest of the world. Flat rate up 8€ (without tracking number)/ up 20€ (with tracking number).
The goods are shipped properly packaged by mail to customers worldwide. In case of delivery from Spain to addresses in other countries, additional costs may be incurred (customs, VAT, service charges) on the import into the destination country. These additional costs vary according to the local laws and regulations in the destination country and the weight and value of the shipment and will be charged to the customer. Customs and taxation in the country of destination for all items that can be ordered through ARAÑA, are always up to the customer or the recipient receiving the goods.
If the merchandise arrives damaged, we will replace it, if you let us know the latest within 24 hours from receipt of the product via e-mail and photo of the damaged goods. How to proceed with the damaged goods further, we will inform you. Please do not send us unsolicited goods back.
Merchandise with manufacturing defects or incorrect deliveries are exchanged at no cost to the customer and the cost of return will be refunded. The return must be accompanied by a copy of the publisher’s order confirmation as well as the reason of the return in written form.
Refunds or credits as a result of exchange or return due to damaged goods, manufacturing defects or incorrect delivery occur exclusively to the bank account through which the payment was settled.